Who is NSA?
National Service Alliance provides high performance solutions for the aftermarket support industry. NSA offers a complete suite of warranty administration services, customer support/call center operations, parts warehousing, distribution, on-site repair services, regional repair depots, reverse logistics, service management, processing of returns, asset recovery, refurbishment and end of life disposal services.
Service Model Improves Efficiencies
The NSA service model enhances the customer repair experience through a unique process that entitles the repair, triages the problem, determines which parts are required, checks part inventory levels, orders repair parts from the supplier, schedules the repair with the customer and dispatches field service - all during the initial call with the customer. This efficiency is made possible through the NSA platform which electronically performs these functions.
A Complete Aftermarket Solution
NSA's suite of aftermarket services can be combined into a comprehensive solution. Alternately, these services can be selected individually to supplement the existing infrastructure of any organization.
Customer-centric OEMs, retailers and extended service contract companies utilize National Service Alliance for quality repair services, to better manage the customer repair experience and drive brand loyalty.
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