• Triage and Parts Database

Repairs can be performed in a timely manor only if the correct parts can be ordered and available for the technician to carry with him on the first service call. National Service Alliance created the first triage database that has a proven series of questions that the CSR can ask the customer to determine the proper parts to take on the initial service call.

The triage questions are written in such a way that a non-technical support person can realistically determine which parts are needed. These questions will also enable support personnel to help many customers resolve operational problems themselves. These "soft" repairs contribute greatly to customer satisfaction, speed the problem resolution cycle and reduce costs for all parties involved.

The NSA system displays the logical flowchart of questions and prompts the support rep to ask the next appropriate question based on the customer's response to the previous question.

Our triage database is a valuable tool in the industry.